Privacy Policy for East Anglia Transport Museum

Introduction

East Anglia Transport Museum (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This privacy policy outlines how we collect, use, store, and protect your information when you visit our museum, website, or interact with us.

1. Information We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, email address, phone number, and postal address when you apply for memberships or make inquiries.
• Payment Information: Details of transactions when purchasing memberships (note: payment card details are processed securely by third-party providers like Stripe and not stored by us).
• Visitor Information: Data about your visit to our website, such as IP addresses, browser types, and visit duration, collected via cookies and analytics tools like Google AdWords.
• Volunteer or Employment Data: Personal information provided through contact forms, which is not stored within the site.

2. How We Use Your Information

We use your information to:

• Process membership applications and related payments.
• Communicate about member-exclusive events, promotions, and updates via our MemberPress newsletter.
• Improve our website and visitor experience.
• Comply with legal and regulatory requirements.

3. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your information with:

• Service Providers: Third-party companies that help us process payments (e.g., Stripe) or provide IT support.
• Legal Authorities: When required to comply with legal obligations or protect our rights.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. Access to your data is limited to authorized personnel and service providers.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or comply with legal requirements. Specific retention periods will be outlined as follows:

• Membership data: Retained for the duration of membership and up to 12 months after cancellation.
• Contact form inquiries: Retained for 6 months after resolution.

6. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your data.
• Correction: Request corrections to inaccurate data.
• Deletion: Request deletion of your data where applicable.
• Restriction: Request limited use of your data.
• Objection: Object to data processing for marketing purposes.
• Data Portability: Receive your data in a machine-readable format.

To exercise your rights, please contact us at dpo@eatm.co.uk.

7. Cookies

Our website uses cookies to enhance user experience and analyse traffic. You can manage your cookie preferences through your browser settings. For detailed information, see our Cookie Policy.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these sites and encourage you to review their policies.

9. Updates to This Policy

We may update this privacy policy periodically. The latest version will always be available on our website. We encourage you to review it regularly.

10. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

East Anglia Transport Museum Society Limited
Chapel Road, Lowestoft, Suffolk, NR33 8BL
Phone: 01502 518459
Email: dpo@eatm.co.uk

Cookie Policy for East Anglia Transport Museum

Introduction

This Cookie Policy explains how East Anglia Transport Museum (“we,” “our,” or “us”) uses cookies and similar technologies on our website. By using our website, you agree to the use of cookies as outlined in this policy. If you do not agree, you can manage your cookie preferences as described below.

1. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or smartphone) by your web browser when you visit a website. They help websites recognize your device and store certain information about your preferences or past actions.

2. Types of Cookies We Use

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the website to function and cannot be turned off in our systems. They enable basic functions like page navigation and access to secure areas of the website.
• Performance Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. For example, we use tools like Google Analytics to track website traffic and usage.
• Functional Cookies: These cookies allow the website to remember your preferences, such as language settings or login details, to provide a more personalized experience.
• Marketing Cookies: These cookies are used to track visitors across websites and display relevant advertisements based on your interests. We use tools like Google AdWords for this purpose.

3. How We Use Cookies

We use cookies to:

• Ensure the website functions as expected.
• Improve the performance and user experience of the website.
• Track website analytics to understand user behaviour and improve our content.
• Deliver targeted advertising and measure its effectiveness.

4. Managing Cookies

You can manage or disable cookies through your browser settings. Most web browsers allow you to:

• View and delete cookies stored on your device.
• Block cookies from specific websites.
• Block all cookies from being set.
• Receive notifications when a website tries to set cookies.

Please note that disabling cookies may affect the functionality and performance of our website. For more information, refer to your browser’s help documentation.

5. Third-Party Cookies

We use third-party services that may place cookies on your device. These services include:

• Google Analytics: For tracking website usage and performance.
• Google AdWords: For delivering targeted advertisements.
• Stripe: For processing secure payments.

These third parties have their own privacy and cookie policies. We encourage you to review them to understand how your data is used.

6. Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in technology or legal requirements. The latest version will always be available on our website. Please check this page regularly for updates.

7. Contact Us

If you have any questions about this Cookie Policy, please contact us:

East Anglia Transport Museum Society Limited
Chapel Road, Lowestoft, Suffolk, NR33 8BL
Phone: 01502 518459
Email: dpo@eatm.co.uk

 

Accessibility Policy for East Anglia Transport Museum

Introduction

The East Anglia Transport Museum (EATM) is a working /living museum offering both static and moving modes of transport and predominantly being Trams, trolleybuses and a narrow gauge railway. Being a museum that operates in this style offers its own challenges with some items, being road running whilst very quiet in their operation. Also, it should be borne in mind that most of the vehicles were made before accessibility was ever considered for the various forms of transport. This document is produced to assist guests who wish to visit the museum and give as much information to assist guests about various areas and facilities provided at the museum.

The museum is entirely staffed by volunteers with no paid personnel.

The museum is located in the village of Carlton Colville.

1. Planning Your Visit

The museum is located at:

Chapel Road
Carlton Colville
Lowestoft
Suffolk
NR33 8BL

Grid Reference TM 507 901

What 3 Word Location is ///telephone.rollers.anode

Telephone Number 01502 518459

Arrival by train

The nearest railway station is located at Oulton Broad South (Postcode NR33 8QX – 2 miles away) upon the Lowestoft – Ipswich Line whilst Oulton Broad North (Postcode NR32 3LJ – 2.5 miles away) is located upon the Lowestoft – Norwich Line.

Lowestoft railway station is the main station for the area (Postcode NR32 2EG – 3.6 miles away)

For more information on contact national rail at www.nationalrail.co.uk or by phone on 03457 48 49 50.

Arrival by Bus

The Museum is served by two bus companies:

Route	Service between	Provider
X22	Norwich to Lowestoft	First Bus
146	Norwich to Southwold via Beccles	Border Bus

For more information:
First Bus at www.firstbus.co.uk/easterncounties or call 0345 646 0707.
Border Bus at www.border-bus.co.uk or call 01502 714565.

The bus stops are located directly outside of the museum. Buses to Norwich can be found close to the museum entrance, buses to Lowestoft and Southwold can be found across the road from the museum entrance.

Arrival by Taxi

The following companies offer wheelchair accessible facilities are:
Harbour Cars – 01502 507299 (Early booking is advised)

Arrival by Car

Car parking is provided at the museum upon a first come, first served basis with approx. 60 parking spaces.  There are four dedicated accessible parking spaces having been provided and these are clearly signed.

2. Entrance to the Museum

Access to the entrance kiosk and ticket office is across gravelled surface and some concreted areas, principally a path from the edge of the carpark to the kiosk. Illumination to the area is limited apart to the kiosk and the area nearby.

The kiosk has windows at a height of 115cms, team members are able to come around to assist guests who were unable to access this window.

Entrance payments can be made by cash or credit card. Special rates are available for disabled guests and accompanying carers.

3. Museum general areas

The museum covers an area of 10.1 acres, of which 5.0  acres is accessible to visitors to the museum, inaccessible areas include areas for storage, restoration and future development. These areas are spread across the site meaning visitor areas are also spread across the site.

This museum has a range of transport from various eras and the areas within reflect the various surfaces that would have been provided when these vehicles were originally operating. Therefore, the surfaces underfoot vary, such that paved, tarmac and cobbled areas with tracks laid into them can be found throughout the museum.  Where possible, and where not overly restrictive, some areas do have metal railings as a safety aspect.

4. Toilet facilities

An accessible toilet facility, including a baby changing facility, has been provided. The door is not operated with RADAR KEY due to its dual purpose.  It offers an outward opening door with a width of 86cm. There is a slight ramp of 3 degrees to reach the facility.

The toilet facility has the following critical parameters:

• The light switch at 96cm.
• WC has left hand transfer space
• Front of WC from back wall is 74cm.
• Centre of WC from side wall is 51cm.
• Paddle hand flush on right hand side
• Vertical support rail on right hand side of toilet with mid height of 115cm
• Horizontal support rail on right hand side of toilet (not locking when upright)
• Top of support rail is 70cm.
• Horizontal, wall mounted handrail of 57cm length at height of 69cms
• Coat hook at height of 145cm.
• Vertical handrail to right hand side of wash hand basin
• Top of wash hand basin at 71cm
• Wash hand basin has clear under space.
• Lever taps to wash hand basin
• Electric hand dryer by side of wash hand basin at height of 100cm
• In excess of 1m moveable space
• Wall mounted mirror with lowest edge at 109cm
• Handrail to back of main door

5. The Terminus Tearooms

Has a dedicated entrance and exit, with both doors having a width of 81cm. There is a small ridge on edge navigable by most wheelchairs.

The tables in the café offer clear under space of 70cm and all tables are moveable.  The provided chairs do not have arms.

Service counter has a height of 86cm and team members are able to assist guests who were unable to access the counter.

 

6. The Avenue Stores (Gift Shop)

The door has an opening of 81cm and clear space in excess of 100cm. There is a step of 12 cms to enter the shop.

Fleggburgh Building (Light commercial vehicle display)

The Fleggburgh building has two entrances a large front entrance with level entry and a further small door with width of 85cms and level entry.  The display area offers a large amount of clear space in excess of 1m.

7. Yarmouth Building (Battery Powered vehicle display)

This display area has two doors with one of width 85cm and another with a width of 71cm. Both doors have raised lip of 2 cms.  There is less clear space in this display, the narrowest area has a width of 76cm.

8. Tar, Sweat and Steam Building

Has a spacious entrance and exit areas with double doors. The doors have a raised lip of 2cm.  The smallest space in this building is 85cm at its narrowest point.

9. Post Office

The post office has a front door with a 76cm width.  The doorstep height is 17cm.

10. Birds Handsome Cabs (Taxi Office and Garage)

The entrance here is wide and there is a 2cm raised lip at the door. The is a large viewing area with plenty of clear space.

11. Bathgate Garage

There is a 4 cm step into the viewing area. The viewing area has a depth of 54cm.

11. Signal Box

The signal box has an external viewing area.  This is reached by two paved steps of between 12-15cm depth and half landing with 5 further wooden steps of between 5-20cm depth. There is no internal access.

The concrete steps have handrail on right hand side and the wooden steps have handrail on left hand side when travelling up.

13. Carriage Museum (Former Tram Body)

As this is a former tram the entrance and exit doors are of slimmer width at 60cms. The carriage in entered and exited via three steps.  The depth of the steps varies between 3-18cms. A handrail is provided at both entrance and exit of the display.

14. Modes of Transport

Trams

Several of the Trams date back to 1900 and as such were not produced with accessibility in mind.

There is in excess of 7 trams at the museum. There is no step free access to any of the trams. The step height from the ground to the tram varies from 25cm to 36 cm (depending on the tram). Additionally, there is a second step to the main seating area on some trams.  Handrails are provided but access is currently limited to those who can manage this height.

We are investigating the possibility of modifying a tram (Blackpool 627) for greater access and further information will be posted when available.

Trolleybuses

Similarly, several of the Trolley Buses date back to the 1920’s and again were not produced with accessibility in mind.

There is no step free access to any of the trolley buses. The step height from the ground to the trolley bus varies from 35cm to 40 cm (depending on the trolleybus). Additionally, there is a second step to the main seating area on some trolley buses.  Handrails are provided but access is currently limited to those who can manage this height.

Narrow Gauge Railway

The narrow-gauge railway runs over a distance of 1250 metres (round trip) and has three stations upon its route. These stations are Chapel Road (Main Station), Woodside Halt and Mutford Thorpe.

At the present moment the last station is not possible to alight the train at Mutford Thorpe. Guests are requested to stay in the carriages whilst the locomotive is repositioned.

Chapel Road is the main station offering both steps and ramped access. The stepped area consists of    four steps of varying height between 14-17cm and a handrail on the left hand side (from the point of view of travelling upstairs). The ramped area has a length of 15m and width of 54 cm and a gradient of 3 degrees. There is no handrail for the ramp as either side of pathway is level with ground with no drops.

There are three railway carriages and two of these are equipped for accessibility.

The carriage – No.10 – unmodified for accessibility has an access door width of 59 cm.

Accessible carriage – No.12 – has a compartment with access width of 70cms and an internal area of 81cm x 230cms.

This carriage has fixed seating. The carriage flooring is level with the platform allowing smooth transfer from platform to carriage and vice versa.

Accessible carriage – No.11 – has a compartment with an accessible width of 70cms and has accessible space of 112cm with moveable seating thus giving better space.

Both carriages 11 and 12 have a small ramp to cover the area from the platform to the carriage.

15. General Notes

This policy document shows facilities recently provided at the museum. The museum has a policy of constantly reviewing and enhancing where possible to allow all guests to experience the museum and facilities as fully as possible.

To this end the museum is open to any comments and suggestions that can further enhance the overall guest experience. Please contact the museum via our Get in Touch and choose General Enquiry from the dropdown.

16. Future plans

Proposed work includes the provision of ramped entrance to the WC facilities.

As mentioned above accessibility for wheelchairs on one of the trams is being reviewed. Once these and any other aspects have been amended, these will feature within this policy.

Enjoy your visit to the Museum.